The Board of Directors and Leadership team at HGA Support Services engaged in a comprehensive strategic planning process during FY 2022. This strategic plan will be used as the basis for creating HGA fund development, advocacy, investment, and service expansion plans.
We will also be focusing on building staff quality and retention at all levels through the development of training plans and recruitment, hiring, and onboarding plans for direct care professionals, managers, and leadership team members. In addition, HGA staff will use the strategic plan to shape their individual performance goals within an improved performance evaluation process.
The Board will periodically review how well the organization is progressing towards accomplishing the goals established. This strategic plan was created based on where HGA Support Services needs to go in the next three to five years and how best to get there.
The plan will be revisited at least annually, and adjustments made as conditions and circumstances warrant. The Board and Staff of HGA Support Services are excited to implement this strategic plan and guide the organization into a new era of accomplishment.